Outlook: Profile Reset

This support article provides instruction how to completely delete the Outlook desktop profile, in order to perform a clean setup with your mailbox accounts.

Due to incomplete Microsoft support article solutions, this procedure is necessary to follow, for related issues that occur.

Important: This procedure is data destructive. Backup your Outlook data if you find it necessary.

Solution:

1. Close the Outlook desktop app, if it is opened
2. From the taskbar, type  control panel  and select Open
   
3. Select Mail (Microsoft Outlook) > Show Profiles
   
   
   
4. Remove all profiles listed
   
   
5. In File Explorer and using the address bar, go to the following location  %LocalAppData%\Microsoft\Outlook , then delete all data within this file directory
   
   
6. In File Explorer and using the address bar, go to the following location  %AppData%\Microsoft\Outlook , then delete all data within this file directory
7. Then, in Control Panel, select Credential Manager > Windows Credentials
8. Remove all Generic Credentials associated with Microsoft Office, and Microsoft 365
9. Open Microsoft Word, and select File > Account
10. Sign out of any linked account associated with the Microsoft 365 apps
11. Select the Start button, then select Settings > Accounts > Email & accounts
12. Confirm the associated email accounts are removed
13. Select the Start button, then select Settings > Accounts > Access work or school
    
14. Remove any linked account associated with the Microsoft 365 apps
15. Restart your workstation
16. Open Microsoft Outlook and setup your mailbox account(s)

Reference:

• https://support.microsoft.com/en-us/topic/-your-mailbox-has-been-temporarily-moved-on-microsoft-exchange-server-message-when-an-office-365-user-opens-outlook-fc808388-f464-7c4b-9b9d-f5b70ec5fa11